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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Naples, Florida, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart, you will play a pivotal role in providing exceptional service to pet parents while supporting the store's operational strategies. This position involves leadership in training and developing associates, ensuring a high standard of store experience, and maintaining safety and cleanliness throughout the store.

Key responsibilities

  • Facilitate the associate experience and support development through training and coaching
  • Manage daily tasks and validate completion for associates while acting as the Leader on Duty
  • Oversee pet parent interactions and handle concerns across various platforms
  • Coordinate store events and marketing initiatives related to adoptions and veterinary partnerships
  • Maintain store standards, safety protocols, and compliance with company policies
  • Assist with operational responsibilities, including point-of-sale transactions and inventory management
  • Ensure cleanliness of all store areas and uphold brand integrity

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability and scheduling flexibility
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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