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Restaurant Supervisor - Customer Service Associate

Date Posted: Jun 30, 2026
: USD - USD

Job Detail

  • location_on
    Location Naperville, Illinois, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026

Job Description

Overview

Potbelly - Naperville Crossing is seeking a full-time or part-time Restaurant Supervisor for their Naperville, IL location. This role involves leading a team to achieve goals related to customer satisfaction and quality service while adhering to store policies and financial objectives.

Key responsibilities

  • Supervise team members to ensure service standards are met
  • Monitor guest service and respond to guests in need
  • Assist manager in establishing and monitoring sidework duty completion
  • Prepare daily communication sheets for shifts
  • Ensure restaurant cleanliness and proper table setup
  • Provide clear direction to staff through verbal and written communication
  • Comply with attendance rules and maintain availability for work
  • Perform other job-related duties as assigned

Required skills

  • Call Centre / Customer Service experience
  • Team leadership
  • Customer service skills
  • Effective communication skills
  • Restaurant management
  • Problem solving

What the company offers

  • Immediate hiring

Skills Required

Company Overview

Naperville, Illinois, United States of America

Potbelly - Naperville Crossing is a restaurant focused on providing quality service and customer satisfaction. The team is dedicated to achieving financial goals while maintaining high service standards. They prioritize cleanliness and effective comm... Read More

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