Overview

Description: Resort General ManagerLocation: Grand Timber LodgePosition Type: Full-time ExemptCompensation: $109,720 - $137,280 (DOE)About the Role:At Breckenridge Grand Vacations, we believe in Sharing Smiles by creating exceptional, lasting memories. As the Resort General Manager, you are the strategic leader and guardian of this mission, entrusted with the complete operational and cultural heartbeat of our premier property. You will be the architect of excellence, directly shaping the guest and owner experience by leading a diverse team across all resort departments. Embodying our 'End of the Line' philosophy, you will ensure every operational detail, from financial performance to team development, is executed with precision and care. This role is perfect for a visionary operator who thrives on fostering a culture of high performance, building strong community relationships, and translating strategic goals into day-to-day excellence. If you are passionate about stewarding a legacy of hospitality, empowering teams to succeed, and ensuring every facet of our resort delivers on its grand promise, we'd love to meet you.Key Responsibilities:Provide strategic leadership and oversee the daily operations of all resort departments: Activities, Engineering, Guest Services (Bell, Front Desk, Parking), Housekeeping, Security, and Spa.Directly manage, mentor, and support Operations Managers; provide indirect leadership and guidance to all resort staff.Develop, manage, and adhere to annual operating and HOA budgets; perform monthly financial analysis and report on variances.Collaborate with the Accounting Department on the Property Reserve Analysis (PRA), and plan, coordinate, and oversee all capital projects, remodels, and replacements.Serve as the primary resort representative, attending and presenting at all GL7OA board and finance committee meetings.Resolve escalated guest and owner concerns with exceptional service recovery, ensuring complete resolution and follow-up.Lead all aspects of human resources for operations staff, including recruitment, hiring, training, performance management, scheduling, and development.Ensure comprehensive safety protocols, maintain updated evacuation plans, and conduct regular staff safety meetings and drills.Drive guest satisfaction by monitoring feedback (NPS, Owner Surveys), implementing improvements, and meeting service score goals.Establish, communicate, and uphold all company policies, procedures, and hospitality standards across the property.Foster a positive, collaborative, and high-performance work culture, motivating teams toward shared goals and recognition.Maintain expert knowledge of the resort, local area, and industry trends to inform strategic decisions and enhance the guest experience. Requirements: Bachelor's degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.Minimum of 5 years of progressive leadership experience in full-service hotel or resort management.Minimum of 5 years of direct supervisory experience, with a proven track record of managing multiple department heads and large, diverse teams.Demonstrated expertise in financial management, including budgeting, P&L analysis, forecasting, and cost control.Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with the ability to analyze data and create detailed reports.Exceptional verbal and written communication skills, with experience presenting complex information to boards, executives, and large groups.Valid US driver's license with an acceptable driving record.Proven ability to resolve complex guest and operational issues with empathy, decisiveness, and sound judgment.Deep understanding of HOA governance and relations, with experience collaborating with boards and committees.Flexibility to work a varied schedule, including weekends, holidays, and extended hours as business demands.Preferred Qualifications:Master's degre