Resident Relationship SpecialistStillwater, MNHourly Pay Range: $22.00 - $30.00 per hourIndustry: Property Management / Multi-Family Real Estate About the Opportunity - Resident Relationship Specialist A growing multi-family real estate organization is seeking a Resident Relationship Specialist to deliver an exceptional resident experience across its apartment communities. This role serves as a key point of contact for residents, helping to build positive relationships, enhance resident satisfaction, support retention initiatives, and ensure a welcoming community environment. Key Responsibilities - Resident Relationship Specialist Serve as a primary point of contact for resident questions, concerns, and service requests. Build and maintain positive relationships with residents to promote resident satisfaction and retention. Coordinate resident communications, newsletters, community updates, and engagement initiatives. Assist with resident onboarding, move-in, and move-out processes. Conduct resident follow-up calls and satisfaction surveys to identify opportunities for service improvement. Support resident retention programs, renewal campaigns, and community events. Partner with leasing, maintenance, and property management teams to resolve resident concerns promptly and professionally. Track and document resident interactions and service requests in company systems. Help mediate and resolve resident issues while maintaining a high level of customer service. Promote a positive community culture and ensure residents receive a consistent, high-quality experience. Qualifications - Resident Relationship Specialist High school diploma or equivalent required; Associate's or Bachelor's degree preferred. 2+ years of customer service, hospitality, resident services, leasing, property management, or related experience. Strong ability to build rapport and maintain professional relationships with diverse resident populations. Excellent verbal and written communication skills. Exceptional customer service and conflict-resolution abilities. Strong organizational skills and attention to detail. Ability to multitask and manage competing priorities in a fast-paced environment. Proficiency with Microsoft Office Suite and customer relationship management or property management software. Experience within multi-family housing, real estate, hospitality, or hospitality-focused industries preferred. Positive, team-oriented attitude and commitment to delivering outstanding resident experiences.
Not specified in the original listing.
Not specified in the original listing.
CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More