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Reservations Coordinator

Date Posted: Jun 28, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

The Reservations Coordinator at Mike Wiegele Helicopter Skiing is responsible for handling administrative and reservations-related functions within the Reservations Department. This full-time, year-round position involves serving customers through various communication channels, managing guest inquiries, maintaining relevant databases, and ensuring exceptional customer service standards.

Key responsibilities

  • Serve customers via phone, email, and in-person
  • Manage guest reservations and ensure accuracy of details
  • Maintain and update guest data in relevant databases
  • Conduct extensive guest correspondence and follow-ups
  • Process payments and manage end-of-day cash reports
  • Implement follow-up procedures for guests with credits or inquiries
  • Participate in emergency response planning and simulations
  • Ensure clear communication flow for relevant issues

Required skills

  • 3 to 5 years of experience in customer service, reservations, and sales
  • Strong knowledge of hospitality industry principles
  • Exceptional conflict resolution and negotiation skills
  • Proficiency in resort booking software and CRM tools
  • Excellent communication skills in English; knowledge of German is an asset
  • Ability to work effectively in a diverse environment
  • Strong organizational and time management skills
  • Dynamic and energetic personality

What the company offers

  • Subsidized staff accommodation
  • In-house training and development programs
  • Employee Assistance Program
  • 30% off retail items
  • Health and Dental and RRSP eligibility after 3 months
  • Staff meal plan during winter
  • Discounted hotel rates and on-site massage therapy
  • Opportunities for helicopter skiing
  • Ski passes to Marmot Basin

Skills Required

Company Overview

Mike Wiegele Helicopter Skiing
Canada
49 Current Jobs Openings

Mike Wiegele Helicopter Skiing values its employees as its most valuable asset, offering highly competitive wages along with subsidized housing and food services. The company promotes positive attitudes, ambition, and a passion for skiing, providing... Read More

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