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Reservations Coordinator

Date Posted: Jun 28, 2026
Yearly: C$ - C$

Job Detail

  • location_on
    Location Hinton, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026

Job Description

Overview

The Reservations Coordinator at Mike Wiegele Helicopter Skiing is responsible for managing administrative and reservations functions within the Reservations Department. This full-time role involves direct customer interaction through various channels, handling inquiries, bookings, and maintaining guest data. The position requires effective communication and the ability to exceed guest expectations while supporting the company's culture of exceptional customer service.

Key responsibilities

  • Manage guest inquiries and bookings via phone, email, and in-person
  • Maintain and update guest profiles and reservation data
  • Ensure accurate processing of payments and discounts
  • Conduct follow-ups with guests for re-bookings and feedback
  • Assist in maintaining reservations software and databases
  • Participate in emergency response planning and simulations
  • Exceed guest expectations and anticipate needs

Required skills

  • 3 to 5 years of experience in customer service, reservations, or sales
  • Strong knowledge of hospitality industry principles
  • Exceptional communication and conflict resolution skills
  • Proficient with resort booking and customer relationship management software
  • Dynamic and energetic personality
  • Ability to communicate effectively in English, knowledge of German is a plus
  • Strong organizational skills and attention to detail

What the company offers

  • Subsidized staff accommodation
  • Fitness center access
  • Family and friends' discounts
  • In-house training and development programs
  • Employee Assistance Program
  • 30% off retail items
  • Health and Dental benefits after 3 months
  • Discounted meal plans and hotel rates
  • Opportunities for helicopter skiing and ski passes

Skills Required

Company Overview

Canada

Mike Wiegele Helicopter Skiing values its employees as its most valuable asset, offering highly competitive wages along with subsidized housing and food services. The company promotes positive attitudes, ambition, and a passion for skiing, providing... Read More

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