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Reservations Coordinator

Date Posted: Jun 27, 2026
Yearly: C$ - C$

Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 25, 2026

Job Description

Overview

The Reservations Coordinator at Mike Wiegele Helicopter Skiing is responsible for managing administrative and reservations tasks within the Reservations Department. This role includes serving customers through various communication channels, managing guest inquiries and bookings, and supporting effective communication across departments.

Key responsibilities

  • Handle customer inquiries and bookings via phone, email, and in person.
  • Maintain guest data by updating profiles and processing reservations accurately.
  • Ensure timely communication with guests regarding reservations and follow-ups.
  • Assist in maintaining and updating reservation systems and databases.
  • Manage payment processes and follow up on overdue payments.
  • Anticipate guest needs to enhance their experience.
  • Participate in emergency planning and response as needed.
  • Contribute to maintaining a high standard of customer service and conflict resolution.

Required skills

  • 3 to 5 years of experience in customer service and reservations
  • Strong knowledge of hospitality industry practices
  • Excellent conflict resolution and negotiation skills
  • Proficiency in resort booking software and customer relationship management software
  • Strong communication skills in English; knowledge of German is a plus
  • Ability to work flexible hours and travel as needed
  • Dynamic and energetic personality

What the company offers

  • Subsidized staff accommodation
  • In-house training and development programs
  • 30% off retail items in the boutique
  • Health and Dental benefits after 3 months
  • Ski passes to Marmot Basin and other perks during winter

Skills Required

Company Overview

Canada

Mike Wiegele Helicopter Skiing values its employees as its most valuable asset, offering highly competitive wages along with subsidized housing and food services. The company promotes positive attitudes, ambition, and a passion for skiing, providing... Read More

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