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Reservations Coordinator

Date Posted: Jun 26, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Banff, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 24, 2026
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Job Description

Overview

The Reservations Coordinator at Mike Wiegele Helicopter Skiing is responsible for managing administrative and reservations tasks within the Reservations Department. This role involves serving customers through various communication channels and ensuring accurate guest data and reservations are maintained. The position emphasizes excellent customer service and proactive communication to exceed guest expectations.

Key responsibilities

  • Manage guest inquiries, bookings, and requests via phone, email, and in person.
  • Maintain accurate guest data and reservations, including package details and special requests.
  • Communicate with guests to ensure timely follow-up and satisfaction.
  • Process payments and manage cash out reports.
  • Assist with maintaining and updating reservations software and databases.
  • Participate in crisis management and emergency response planning.
  • Follow up with guests for rebookings and feedback after their stay.

Required skills

  • 3 to 5 years of experience in customer service, reservations, and sales.
  • Strong working knowledge of hospitality industry principles.
  • Exceptional conflict resolution, negotiation, and communication skills.
  • Proficiency in resort booking software, CRM software, and Microsoft Teams and Excel.
  • Strong knowledge of written and spoken English; a second language (preferably German) is an asset.
  • Dynamic and energetic personality with solid interpersonal skills.

What the company offers

  • Subsidized staff accommodation in private or shared residence.
  • Access to fitness center and in-house training programs.
  • Family and friends' discounts on services.
  • 30% off retail items in specialized boutique.
  • Eligibility for Health, Dental, and RRSP after 3 months.
  • Discounted rates at various hotels and on-site massage therapy during winter.
  • Opportunities for helicopter skiing and ski passes to Marmot Basin.

Skills Required

Company Overview

Mike Wiegele Helicopter Skiing
Canada
49 Current Jobs Openings

Mike Wiegele Helicopter Skiing values its employees as its most valuable asset, offering highly competitive wages along with subsidized housing and food services. The company promotes positive attitudes, ambition, and a passion for skiing, providing... Read More

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