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Reservations Coordinator

Date Posted: Jun 26, 2026
Yearly: C$ - C$

Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 24, 2026

Job Description

Overview

The Reservations Coordinator at Mike Wiegele Helicopter Skiing will be responsible for managing administrative and reservations functions within the Reservations Department. This role requires direct interaction with customers, handling inquiries, bookings, and communications to ensure a seamless guest experience. The ideal candidate should be flexible and capable of responding to a dynamic work environment while maintaining guest satisfaction.

Key responsibilities

  • Manage guest inquiries and bookings via phone, email, and in person
  • Maintain accurate guest reservations and data profiles
  • Assist in maintaining and updating reservations software and databases
  • Provide timely communication and follow-up with guests
  • Process payments and manage cash out reports
  • Follow up with guests for re-bookings and feedback
  • Participate in emergency planning and response
  • Anticipate guest needs to enhance overall experience

Required skills

  • 3 to 5 years of experience in customer service, reservations, and sales
  • Strong working knowledge of hospitality industry principles
  • Exceptional conflict resolution and negotiation skills
  • Proficiency in resort booking software and CRM tools
  • High level of proficiency in Microsoft Teams and Excel
  • Professional communication skills, both verbal and written
  • Knowledge of a second language (preferably German) is an asset
  • Experience in maintaining relationships with key business partners

What the company offers

  • Subsidized staff accommodation
  • Fitness center access
  • Family and friends' discounts
  • In-house training and development programs
  • Employee Assistance Program
  • 30% off retail items
  • Health and Dental benefits after 3 months
  • Opportunities to helicopter ski and discounted ski passes

Skills Required

Company Overview

Canada

Mike Wiegele Helicopter Skiing values its employees as its most valuable asset, offering highly competitive wages along with subsidized housing and food services. The company promotes positive attitudes, ambition, and a passion for skiing, providing... Read More

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