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Reservations Coordinator

Date Posted: Jun 25, 2026
Yearly: C$ - C$

Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026

Job Description

Overview

The Reservations Coordinator at Mike Wiegele Helicopter Skiing is responsible for managing administrative tasks and reservations functions within the Reservations Department. This role involves interacting with customers through phone, email, and in-person communication to handle inquiries and bookings, ensuring excellent customer service and smooth communication flow between all relevant parties.

Key responsibilities

  • Manage guest reservations and maintain accurate booking information
  • Provide exceptional customer service through various communication channels
  • Handle payments and ensure proper application of reservation discounts
  • Follow up with guests regarding credits, re-bookings, and feedback
  • Assist in maintaining and updating reservations computer systems and databases
  • Participate in crisis management and emergency response planning
  • Stay informed on new products and services to enhance guest experience

Required skills

  • 3 to 5 years of experience in customer service and reservations
  • Strong knowledge of hospitality industry principles and practices
  • Exceptional communication skills, both verbal and written
  • Proficiency with resort booking software and Microsoft Teams and Excel
  • Ability to build and maintain relationships with guests and corporate partners
  • Dynamic and energetic personality with strong conflict resolution skills
  • Knowledge of a second language (preferably German) is an asset
  • Experience in sales practices and customer service

What the company offers

  • Subsidized staff accommodation
  • Fitness center access
  • Employee Assistance Program
  • 30% off retail items
  • In-house training and development programs
  • Health and Dental benefits after 3 months
  • Discounted rates at hotels and massage therapy
  • Ski passes and opportunities to helicopter ski

Skills Required

Company Overview

Canada

Mike Wiegele Helicopter Skiing values its employees as its most valuable asset, offering highly competitive wages along with subsidized housing and food services. The company promotes positive attitudes, ambition, and a passion for skiing, providing... Read More

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