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Reservations Coordinator

Date Posted: Jun 24, 2026
Yearly: C$ - C$

Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026

Job Description

Overview

The Reservations Coordinator at Mike Wiegele Helicopter Skiing is responsible for managing administrative and reservations functions within the Reservations Department, including handling customer inquiries, bookings, and requests via phone, email, and in person. This full-time year-round position emphasizes excellent customer service and effective communication to ensure a great experience for guests.

Key responsibilities

  • Manage day-to-day operations of the reservations department
  • Serve customers through phone, email, and in-person interactions
  • Maintain and update guest data and reservation details
  • Assist with weekly reports and maintain reservations software
  • Ensure timely communication with guests and follow up on inquiries
  • Handle payments and ensure discounts are applied correctly
  • Participate in crisis management and emergency response planning
  • Follow up with guests to encourage future bookings and gather feedback

Required skills

  • 3 to 5 years of experience in customer service and reservations
  • Strong knowledge of hospitality industry practices
  • Exceptional conflict resolution and negotiation skills
  • Proficient in resort booking software and customer relationship management software
  • High level of proficiency in Microsoft Teams and Excel
  • Fluency in English; knowledge of German is an asset
  • Strong interpersonal skills and ability to work in a dynamic environment
  • Excellent verbal and written communication skills
  • Knowledge of sales practices in the customer service context
  • Dynamic and energetic personality

What the company offers

  • Subsidized staff accommodation
  • Fitness center access
  • Family and friends' discounts
  • In-house training and development programs
  • Employee Assistance Program
  • 30% off retail items
  • Health and Dental benefits after 3 months
  • Staff meal plan during winter
  • Discounted hotel rates and on-site services
  • Opportunities for helicopter skiing
  • Ski passes to Marmot Basin
  • Guaranteed adventure

Skills Required

Company Overview

Canada

Mike Wiegele Helicopter Skiing values its employees as its most valuable asset, offering highly competitive wages along with subsidized housing and food services. The company promotes positive attitudes, ambition, and a passion for skiing, providing... Read More

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