Overview

Vaco Atlanta is hiring a Brand Reputation Specialist to join a large, growing organization and their new Brand Reputation Team. This role is ideal for someone passionate about marketing, customer experience, and how brands engage with customers online. This is a great opportunity to gain hands-on experience while helping shape a newly created function. Role: Brand Reputation Specialist Location: Perimeter Onsite: 100% onsite Job Type: Permanent Compensation: $45,000 - $55,000 annually What You'll Do Monitor online reviews, social media comments, messages, and customer feedback. Craft professional, customer-friendly responses to positive and negative reviews. Identify recurring customer concerns and help uncover trends impacting the guest experience. Escalate sensitive customer or potential PR issues appropriately. Maintain accurate business listings, including locations, hours, and key information. Assist with reputation reporting, trend tracking, and customer insights. Collaborate with internal marketing teams and external partners. What We're Looking For Bachelor's degree required. Strong written communication and attention to detail. Organized, coachable, and comfortable managing multiple priorities. Professional and thoughtful when handling customer feedback. Interest in marketing, customer experience, social media, or brand reputation. Why Join? Help build a new function from the ground up while gaining exposure to brand reputation, customer insights, and marketing strategy. This role offers strong mentorship and development potential for someone looking to grow their career within a large, customer-focused organization. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a curr