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Remote Inbound Customer Service Representative

Date Posted: Jun 30, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026
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Job Description

Overview

MCI Careers is seeking Remote Inbound Customer Service Representatives to provide exceptional support to customers. This role involves assisting customers with inquiries and concerns while working from home. The ideal candidates are empathetic and committed to delivering high-quality service within a tech-enabled business services environment.

Key responsibilities

  • Answer inbound customer calls in a professional and courteous manner.
  • Assist with inquiries, complaints, and service-related issues.
  • Provide accurate information about products, services, and policies.
  • Document customer interactions and feedback in the system.
  • Follow company procedures and escalate complex issues when necessary.

Required skills

  • Experience in customer service or call center environments preferred.
  • Strong verbal communication and active listening skills.
  • Ability to work independently in a remote setting.
  • Reliable internet connection and a quiet workspace.
  • High school diploma or equivalent required.
  • Must be 18 years or older.

What the company offers

  • Paid Time Off including PTO and paid holidays.
  • Health Benefits: full-time employees are eligible for supplemental health coverage.
  • Life Insurance and supplemental insurance options.
  • Career growth opportunities with a focus on internal promotions.
  • Paid training to learn new skills.
  • Fun, engaging work environment with a team-oriented culture.
  • Casual dress code.

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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