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Remote Inbound Customer Service Representative

Date Posted: Jun 23, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

MCI is a rapidly growing tech-enabled business services company seeking Remote Inbound Customer Service Representatives. The role involves providing exceptional support to customers with inquiries or concerns from a home-based environment, requiring empathy and a commitment to high-quality service.

Key responsibilities

  • Answer inbound customer calls in a professional and courteous manner
  • Assist with inquiries, complaints, and service-related issues
  • Provide accurate information about products, services, and policies
  • Document customer interactions and feedback in the system
  • Follow company procedures and escalate complex issues when necessary

Required skills

  • Strong verbal communication skills
  • Active listening skills
  • Ability to work independently in a remote setting
  • Reliable internet connection
  • Quiet workspace
  • Previous customer service or call center experience preferred
  • High school diploma or equivalent required

What the company offers

  • Paid Time Off and paid holidays
  • Health benefits through Blue Cross for full-time employees
  • Access to life insurance options
  • Supplemental insurance options
  • Career growth with significant advancement opportunities
  • Paid training
  • Fun, engaging work environment with a team-oriented culture
  • Casual dress code

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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