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Remote Inbound Call Center Representative

Date Posted: Jun 30, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026
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Job Description

Overview

MCI Careers is seeking a Remote Inbound Call Center Representative to be the first point of contact for customers seeking assistance. This role is ideal for individuals who excel in problem-solving and delivering exceptional customer service from a remote environment. MCI is a rapidly growing tech-enabled business services company that focuses on providing Customer Experience (CX) and Business Process Outsourcing (BPO) solutions across various industries.

Key responsibilities

  • Answer incoming calls promptly and professionally.
  • Assist customers with inquiries.
  • Provide accurate information about products and services.
  • Document customer interactions in the system.
  • Escalate complex issues to appropriate departments.

Required skills

  • Previous customer service or call center experience preferred.
  • Strong communication and active listening skills.
  • Ability to work independently in a remote setting.
  • Reliable internet connection and a quiet workspace.
  • High school diploma or equivalent required.

What the company offers

  • Paid Time Off including earned PTO and paid holidays.
  • Health Benefits through Blue Cross for full-time employees.
  • Life insurance options.
  • Career growth opportunities with a focus on internal promotions.
  • Paid training to learn new skills.
  • Fun, engaging work environment with a team-oriented culture.
  • Casual dress code.

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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