We are looking for motivated individuals to join our remote team and provide a positive, professional experience for new and existing clients. As a Customer Experience Representative, you will connect with clients through phone and virtual appointments, learn about their needs, provide information on available benefit options, and assist with applications and service requests. You will also maintain communication with existing clients who need updates, reviews, or additional support. Training and ongoing guidance are provided, so previous industry experience is not required. What You'll Do Communicate with clients by phone and video. Schedule and conduct virtual client appointments. Learn about client needs and discuss available options. Explain benefit information clearly and answer questions. Assist with applications and enrollment steps. Help existing clients with updates and service requests. Follow up on appointments and client inquiries. Maintain accurate client information and records. Participate in virtual training and team meetings. Build strong, professional client relationships. What We're Looking For Strong communication and people skills. Professional and friendly approach to client interactions. Comfortable working independently from home. Organized and able to manage multiple responsibilities. Reliable, motivated, and willing to learn. Comfortable using online systems and virtual communication tools. Customer service, sales, or client-facing experience is helpful but not required. What You'll Receive Fully remote work environment. Flexible scheduling. Training and continued mentorship. Performance-based compensation. Professional development and ongoing coaching. Opportunities for advancement and leadership. Support from a collaborative virtual team. If you enjoy helping people, building relationships, and creating a great customer experience, we encourage you to apply and learn more about the opportunity.
Not specified in the original listing.
Not specified in the original listing.
