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Remote Call Center Representative

Date Posted: Jun 23, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

MCI is seeking Remote Call Center Representatives to provide exceptional customer support from a home-based environment. The company specializes in customer experience, business process outsourcing, and cloud technology solutions across various industries. This position is suitable for individuals who are adaptable, professional, and enjoy assisting others via phone interactions.

Key responsibilities

  • Answer inbound customer calls professionally and courteously
  • Assist with inquiries, complaints, and service-related issues
  • Provide accurate information about products, services, and policies
  • Document customer interactions and feedback in the system
  • Follow company procedures and escalate complex issues when necessary

Required skills

  • Call Centre / Customer Service experience
  • Strong verbal communication and active listening skills
  • Problem-solving abilities
  • Time management skills
  • Ability to work independently in a remote setting
  • Reliable internet connection and a quiet workspace
  • High school diploma or equivalent
  • Previous customer service or call center experience preferred

What the company offers

  • Paid Time Off and paid holidays
  • Health Benefits through Blue Cross
  • Life insurance options
  • Career growth opportunities with a focus on internal promotions
  • Paid training
  • Fun, engaging work environment
  • Casual dress code

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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