Overview

Relationship Banker In Branch BankingYou have a passion for helping customers, building relationships, and delivering extraordinary customer service. You are energetic and enthusiastic as the face of Chase to our retail branch customers. From a personal standpoint, you will take ownership of your career development through a variety of cross-training opportunities.As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.Job ResponsibilitiesDelivers an exceptional customer experience by acting with a customer-first attitudeManages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendationsMakes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationshipsInfluences, educates, and connects customers to technologyPossesses initiative and knowledge to provide financial options for customers using a consultative approachLearns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work togetherWorks in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needsRequired Qualifications, Capabilities, and Skills1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering resultsHigh school degree, GED, or foreign equivalentBeginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hireOperate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required trainingExcellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needsAbility to work branch hours including weekends and some eveningsPreferred Qualifications, Capabilities, and SkillsCollege degree or military equivalentProfessional, thorough, and organized with strong follow-up skillsExude confidence with clients when sharing product knowledge and solutionsExperience adhering to policies, procedures, and regulatory banking requirementsDodd Frank/Truth in Lending ActThis position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employme