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Regional Service Delivery Coordinator Full Time 2nd Shift

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Montrose, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

As a Regional Service Delivery Coordinator for Staples, you will act as a central communication point between the Staples Third Party Management Team, internal functional areas, and external customers. This role focuses on providing superior customer service, resolving delivery issues, and troubleshooting to ensure customer satisfaction in a dynamic supply chain environment.

Key responsibilities

  • Support and communicate with the Staples Third Party Management Team and other internal areas.
  • Provide superior customer service by researching and resolving delivery issues.
  • Troubleshoot, problem-solve, and document processes for timely resolution of customer issues.
  • Monitor and maintain urgent logs, shortage logs, and damage reports throughout the day.
  • Call on customers as needed to address issues.

Required skills

  • 1+ years of basic English language skills (verbal and written)
  • Ability to work on a computer using Windows, including Microsoft Word, Outlook, and Excel
  • Ability to learn and understand Warehouse Management Systems (WMS)
  • Experience in customer service and problem solving
  • Strong time management skills
  • Ability to work in a warehouse environment with temperature variations

What the company offers

  • Competitive Pay: $18.90-$25.04/hour + $1.25/hour Shift Differential
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts
  • Company Match 401(k)
  • Physical and Mental Health Wellness programs
  • Inclusive culture with associate-led Business Resource Groups

Skills Required

Company Overview

Staples, Inc.
New York, United States of America
45 Current Jobs Openings

Staples is the world's leading office supply company and has a division specializing in promotional products. Staples Promotional Products helps businesses create customized merchandise solutions that enhance their brand image. They focus on deliveri... Read More

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