Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary: Accountable for the overall success of Jones Lang LaSalle Critical Engineering Management (CEM) services for the JPMC account. Will oversee the implementation of all CEM processess and procedures to ensure portfolio wide compliance. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting the JPMC account. Ensures the integration of all services and that they are delivered within agreed service levels. Provides oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting and fostering relationships while serving as the key engineering services liaison for the client. Own local client relationships, implementation of services and financial success of the assigned portfolio in accordance with JPMC Corporation policies, procedures and standards. Ensures all resources, i.e. human, financial etc., are managed within the policies and procedures of Jones Lang LaSalle. RESPONSIBILITIES: Support account in exceeding annual Key Performance Measurement (KPI) targets by organizing objectives, measuring and reporting progress in a timely manner. All client engineering services management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including qualitative customer service specifications. Quarterly performance reviews between Corporate Real Estate and Jones Lang Lasalle as outlined in contract Ensure fixed, variable, and incentive compensation under the contract are achieved relative to Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments Successful financial performance of the account; operational and financial goals, capital and operating budgets All applicable HR operations, staffing and employee development. Review regional metrics and compare against account wide metrics through the use of analytics or other tools provided by JPMC and Jones Lang Lasalle to ensure that the portfolio is being managed within goal parameters. Measure, monitor and report to Account Leaders cost savings and value add contributions of the team. Provide input and support to strategic planning initiatives and work with Critical Environments Director to identify portfolio and saving reduction opportunities. Provide input and justification to annual operating plan for assigned locations. Participate in regional planning team to develop portfolio strategies. Oversees the timely and accurate implementation of strategic plans. Represent Corporate Real Estate at the regional level, developing and fostering regional client relationships as appropriate Assists clients to understand corporate initiatives and communicate in collaboration with the director approved service levels within portfolio. Interfaces, collaborates and develops strong relationships with all stakeholders. Accountable for the accuracy and timely updates to all JPMC and Jones Lang Lasalle systems support tools. Support process owners and platform leaders with the implementation of training, educations and expectations to ensure teams adhere to all processes and procedures. Provides regional input to annual financial plans and manages capital within approved plans/budgets while