Overview

2385 Matheson Blvd East, Mississauga, Ontario L4W 5B3 Job Description Responsibilities Drives consistent execution of technical standards in the field through regular branch visits, in-field service rides , and hands-on coaching to Canadian operations, sales and Care teams on agronomic and horticultural elements of service delivery. Assist Branch Management in diagnostic problem solving concerning strategic operations, training needs, customer program development, and fleet/equipment utilization . Conducts in-branch observations and ride- along s to assess technician performance and application quality . Delivers real-time coaching to Branch Management and technicians to improve execution. Participates in on-property program assessment for compliance and service delivery performance to provide guidance and direction needed to improve branch performance. Aligns corporate strategies to establish regional chemical programs and financial goals with branch service programs/standards. Verifies branch compliance with environmental, safety, and chemical use policies for reporting, planning and financial budgeting, and regulatory compliance. Identifies skill gaps and delivers targeted retraining at underperforming branches. Develops simple, field-ready training tools for frontline leaders Assists in the development of customer communication requirements to meet the needs and ensure local, provincial, and federal regulatory compliance. Conducts annual supplier evaluations and strategic sourcing reviews to determine vendor and product selection for service delivery programs. Oversight of branch service product and equipment purchasing . Monitors and assesses chemical expenditures to guide Branch Management on chemical budgeting and usage. Provide service product and pricing expertise to commercial staff and assist in key account reviews, including tender bids . Provides leadership and representation relative to industry trade association , government and public relations. Partners with academia and vendors to seek innovative solutions to current and future needs. Provide branch support that facilitates both English and French communication needs. Competencies Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Accountability - holding self and others accountable to meet commitments. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Drives Results - Consistently achieving results, even under tough circumstances. Field Coaching & Influence - Builds capability and drives behavior change in Branch Managers and technicians Regulatory & Compliance Leadership - Ensures adherence to provincial and federal standards across all operations Business & Operational Acumen - Makes decisions that balance service quality, compliance, and cost efficiency Education and Experience Requirements Post-secondary diploma in Agronomy, Horticulture, Soil Science, or a related field required ; Bachelor's degree preferred. An equivalent combination of education and relevant agronomic experience will also be considered. Minimum of 3-5 years of agronomic technical experience supporting branch-based service operations, including developing product-use specifications and applying agronomic expertise to support marketing, sales, and customer service functions. Demonstrated ability to transfer technical and product knowledge through training, coaching, and field support to operational and sales teams Have, or ability to obtain, all service specific pesticide licenses and related accreditations from the province of residence. Valid, permanent driver's license from province of residence. Current liability auto insurance required . French language capability preferred. Knowledge, Skills, and Abilities •