Job Description Job Description ROLE OVERVIEWThe Operations Manager is responsible for front-end operations, client solutions, inventory management, and revenue optimization. This role serves as the bridge between clients, staff, and systems, allowing the Owner to focus on team development, service quality, and scaling the business.This is not a nail technician role KEY RESPONSIBILITIESFront-End Operations & Client ExperienceManage daily front desk operationsAnswer client inquiries via phone, text, email, and in personResolve client concerns professionally and efficientlyEnsure a seamless experience from booking to checkoutRetail & Sales SupportMaintain retail inventory, displays, and stock levelsSupport and encourage retail upsellingMonitor retail performance and identify growth opportunitiesInventory ManagementTrack service and retail inventory usageCoordinate reorders and prevent shortages or overstockSupport inventory counts and auditsScheduling & Revenue OptimizationMaximize the appointment schedule for efficiency and profitabilityIdentify gaps, cancellations, and opportunities to adjust bookingsAssist with promotions, packages, and revenue-driven initiativesReporting & Business InsightsRun weekly and monthly reportsAnalyze trends in services, retail, and utilizationProvide recommendations to improve revenue and operationsSalon & Backroom Support (As Needed)Support backroom or salon operations when requiredCoordinate with technicians to maintain daily flow and standardsQUALIFICATIONSExperience in salon, spa, hospitality, or service-based operationsStrong organizational and communication skillsSales-minded with a client-first approachComfortable with scheduling systems, POS, and reporting toolsAbility to work independently and problem-solveLeadership presence with professionalism and accountabilityWHY THIS ROLE MATTERSThis position plays a key role in:Improving client satisfaction and retentionIncreasing retail and service revenueMaintaining organization and accountabilitySupporting staff while reducing owner workloadHelping prepare Cure for future growth and expansionCOMPENSATION & GROWTHHourly pay: $16-$18/hour (based on experience)Opportunity for performance-based bonuses tied to:Retail salesRevenue growthSchedule optimizationThis role has the potential to grow as Cure expands.HOW TO APPLYPlease submit your resume and a brief note explaining:Why you're interested in this roleYour experience with operations, scheduling, or client solutions Company Description Cure Waterless Nail Spa is a health-focused, waterless nail spa dedicated to intentional care, clean practices, and elevated client experiences. As we continue to grow, we are looking for an Operations Manager to support daily business operations and help position Cure for long-term expansion. Company Description Cure Waterless Nail Spa is a health-focused, waterless nail spa dedicated to intentional care, clean practices, and elevated client experiences. As we continue to grow, we are looking for an Operations Manager to support daily business operations and help position Cure for long-term expansion.
Not specified in the original listing.
Not specified in the original listing.
Cure Waterless Nail Spa specializes in providing high-quality nail care services. The company focuses on operational efficiency and customer satisfaction, making it a leader in the industry. Read More