Description: About Us: Wilson's NAPA Auto Parts is a family-owned company committed to providing excellent customer service, dependable support, and a positive team environment. We take pride in helping our customers, supporting our employees, and building long-term relationships in the communities we serve.Job Summary: We are looking for a dependable and professional Office Assistant with a strong customer service mindset and the confidence to assist with accounts receivable collection calls. This position will focus primarily on contacting customers regarding past-due balances, providing account support, answering questions, documenting conversations, and helping maintain accurate receivable records. The ideal candidate is organized, courteous, detail-oriented, and comfortable communicating with customers in a clear and respectful manner.Key Responsibilities: Make professional, customer-focused accounts receivable collection calls regarding past-due balances. Provide friendly and helpful customer service by answering account questions and directing customers to the appropriate contact when needed. Document customer conversations, payment commitments, account updates, and follow-up needs accurately. Assist with daily accounts receivable support, including payment tracking, account review, and basic reporting. Work with customers and internal team members to resolve billing questions or account concerns in a timely manner. Maintain confidentiality and professionalism when handling customer and company information. Support general office duties such as filing, data entry, phone coverage, and administrative tasks as needed. Requirements: 10 Key proficiency strongly desired3+ years of office experience with collections, or customer service involving finding solutions and outcomesIntermediate proficiency in MS ExcelStrong attention to detail and organizational skillsAbility to work independently and as part of a teamCompensation details: 18-19 Hourly WagePIf04f5667ce86-9945
Not specified in the original listing.
Not specified in the original listing.
Wilson's NAPA Auto Parts is dedicated to providing exceptional automotive parts and excellent customer service. We strive to create a welcoming environment where our team can thrive and assist our customers effectively. Read More