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Ramp & Customer Service Agent

Date Posted: May 17, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Belgrade, Montana, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026

Job Description

Overview

The Ramp & Customer Service Agent at Horizon Air is responsible for a variety of tasks both above and below wing, including assisting customers with their travel needs and performing ramp functions like baggage handling and aircraft operations. The role requires excellent communication skills, the ability to work in a fast-paced environment, and a commitment to providing exceptional guest experiences.

Key responsibilities

  • Assist guests with travel needs including inquiries, baggage, ticketing, and check-ins
  • Perform below wing functions such as transporting and loading luggage and cargo
  • Conduct aircraft grooming and security searches
  • Handle boarding and gate duties including guest assistance and making announcements
  • Process and secure guest luggage, managing claims for damaged or delayed items
  • Complete other duties as assigned to ensure guest satisfaction

Required skills

  • Strong written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Valid driver's license issued by a US state
  • Experience operating computerized reservation systems
  • Typing speed of at least 25 WPM
  • Physical ability to lift 50 pounds and stand for long periods
  • Basic mathematics skills
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • High school diploma or equivalent
  • Minimum age of 18 and authorization to work in the U.S.

What the company offers

  • Competitive total rewards package
  • Professional development opportunities
  • Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Annual bonus plans
  • Generous holiday and paid time off

Skills Required

Company Overview

Belgrade, Montana, United States of America

Horizon Air is a regional airline that connects communities to the larger travel network. With a focus on customer service, the airline seeks team members who can create remarkable experiences for travelers while ensuring safety and efficiency in air... Read More

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