Overview

Quality Manager Job Title: Quality Manager Job Status: Full-Time Employee, Exempt Salary Department: Quality Reports To: General Manager Summary/Objective The Quality Manager is responsible for overseeing and managing all aspects of quality assurance and quality control within the organization. This includes developing, implementing, and maintaining quality management systems, policies, and procedures to ensure compliance with quality standards and regulatory requirements - with particular emphasis on the precision and process control demands of a machining environment. The Quality Manager plays a key leadership role in setting quality objectives and targets, monitoring performance metrics, managing the quality team, and driving continuous improvement initiatives across the organization. Essential Duties and Responsibilities: Quality System Management: Develop, implement, and maintain the IATF 16949 / ISO 9001 quality management system to ensure full compliance with industry standards and customer requirements. Serve as the primary Management Representative for all quality system matters.Maintain and continuously improve quality documentation, including quality manuals, procedures, work instructions, and records.Ensure customer-specific requirements (CSRs) are identified, communicated, and incorporated into the quality system.Team Leadership & Development: Lead, mentor, and manage the Quality Assurance team, including Quality Engineers and Inspectors. Set clear performance expectations, conduct performance reviews, and develop team members' skills and capabilities.Foster a culture of accountability, quality ownership, and continuous improvement throughout the organization.Develop and deliver quality training programs for all relevant personnel on quality standards, procedures, inspection methods, and IATF 16949 requirements.Quality Planning & Control Plans: Develop and maintain control plans, process flow diagrams, and inspection criteria for all machined components and assemblies. Ensure robust first-article, in-process, and final inspection programs are in place.Lead the development and review of Process Failure Mode and Effects Analysis (PFMEA) documents to proactively identify and mitigate risk in machining and related processes.Oversee Advanced Product Quality Planning (APQP) activities to ensure new parts and processes are fully qualified before production release.Measurement Systems & Gauging: Oversee the calibration and gage R&R programs. Ensure all measurement equipment - CMMs, micrometers, gauges, and inspection fixtures - is properly maintained, calibrated, and fit for purpose.Ensure measurement system adequacy through regular MSA studies and corrective action where required.Continuous Improvement: Spearhead continuous improvement initiatives using methodologies such as Six Sigma, Lean, and Root Cause Analysis (RCA) to eliminate waste, reduce defects, and enhance process capability across machining operations.Apply Statistical Process Control (SPC) and process capability analysis (Cpk / Ppk) to monitor and improve machining processes.Utilize data-driven decision-making and structured problem-solving tools to drive measurable, sustainable quality improvements.Root Cause Analysis & Corrective Actions: Lead and oversee internal and external corrective and preventive action (CAPA) processes. Ensure root cause investigations are thorough, timely, and result in lasting resolutions.Maintain the corrective action log and drive closure on all open actions within established timelines.Proactively address recurring quality issues to minimize batch failures, rework, and escapes.KPI Monitoring & Reporting: Define, track, and report quality key performance indicators (KPIs) including scrap rate, rework rate, first-pass yield, PPM, OEE quality component, and cost of poor quality (COPQ).Prepare and present quality performance findings and trends to senior management on a regular basis.Support production teams through data analysis,