Overview

Job DescriptionJob DescriptionDescription: Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities - people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.POSITION SUMMARY:The Quality & Evaluation (QE) Director leads the implementation of quality assurance and continuous quality improvement (CQI) systems across all CHASI programs. This role ensures "audit readiness" and strict compliance with funder requirements while overseeing that all programs are implemented with the highest level of integrity and commitment to client-centered care. DUTIES & RESPONSIBILITIES:Support audit readiness and coordinate agency-wide responses to internal and external audits, ensuring compliance with funder and regulatory requirements. Partner with program staff to foster a culture of quality and data integrity grounded in CHASI's core values.Direct implementation of the Agency Quality Manual; ensure program activities align with established QA/QI policies and procedures.Lead Quality Improvement (QI) Council activities by setting priorities, developing agendas, and ensuring alignment with agency-wide quality objectives. Document and synthesize key decisions, action items, and outcomes to inform leadership and drive accountability.Oversee timely execution of quality-related deliverables and reporting requirements across programs; proactively identify risks and implement corrective strategies as needed.Advise program directors on developing annual work plans, ensuring measurable quantitative and qualitative goals align with contract objectives and agency KPIs.Implement CQI methodologies to streamline processes, strengthen documentation, and improve service delivery.Facilitate agency-wide training on quality practices and objectives; coach staff on documentation standards, QI philosophy, and audit readiness.Monitor Corrective Action Plans (CAPs) resulting from internal and funder audits; provide technical assistance to ensure timely completion and sustained compliance.Conduct semi-annual and ad hoc reviews of program charts (electronic and paper); produce formal reports detailing findings and required corrective actions.Design, implement, and evaluate the agency's client satisfaction survey strategy; analyze findings to inform CQI initiatives and organizational decision-making.Perform other duties as assigned.The above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of the job, it is not to be construed as an exhaustive statement of all the job functions. Requirements: QUALIFICATIONS:Education: Bachelor's degree required or significant, directly related experience may be considered in lieu of a degree. Experience: 4-6 years of experience coordinating quality assurance and quality improvement activities in nonprofit or social service settings required, including at least 1 year of people management experience.QI Knowledge: Advanced knowledge of Continuous Quality Improvement (CQI) methodologies, with the ability to translate concepts into practical applications.Audit Exposure: Direct experience preparing for and participating in funder audits or site visits (e.g., DOHMH, OASAS, or similar).Reporting: Proven experience managing reporting schedules and synthesizing data into written summaries for management review.Technical Skills: Proficiency in Microsoft Excel and the Microsoft Office Suite (Word, PowerPoint, Teams, Visio, etc.) is required. Familiarity with SQL and Python or R