AtDaveJones,werenotjustafull-servicemechanicalsubcontractorwereateamdedicatedtobuildingcareersthatthrive.Wespecializeinplumbing,heating,cooling,electrical,andfiresprinklerinstallationsforresidentialandcommercialprojects!WealsoofferacompleteservicedepartmentforSouthernWisconsincapableofhandlingprojectsofanysize!OurCoreValuesCustomerFocused,Excellence,Family,ForwardThinking,GivingBack,andWorkHard,PlayHarddriveeverythingwedo.Ifyou'rehumble,hungry,andsmart,andyou'relookingtogrowinanexcitingnewconstructionenvironment,wewantyouonourteam.JoinusatDaveJones,whereyourcareercanreachnewheightswhileworkingonprojectsbigandsmall.POSITION DESCRIPTION:As aQA Customer Service Representativeat Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. Youll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients. COMPENSATION:Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience.ESSENTIAL JOB DUTIES AND RESPONSIBILITES:Answer customer inquiries via phone, email. and builder portals with professionalism and courtesy.Provide accurate information regarding services and assist customers in placing requests.Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.Maintain detailed records of customer interactions and transactions.Collaborate with various departments to provide seamless service.Coordinate with our service technicians to ensure first call completion success SCHEDULE:Monday - Friday7:00AM - 3:30PMRequirementsHigh School Diploma or EquivalentPrevious customer service experience preferredStrong communication and interpersonal skillsProficient in Microsoft Office Suite and CRM softwareAbility to work in a fast-paced environmentBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWellness Resources
Not specified in the original listing.
Not specified in the original listing.
