Overview

Public Safety Officer Spokane is a city immersed in natural beauty that offers big city-worthy attractions while still maintaining a charming and unique smaller city personality. And at the center of the community is River Park Square, a Cowles Real Estate property, and downtown Spokane's premier shopping, dining, and entertainment destination.Position Title: Public Safety OfficerStatus: Full-timeSalary: $20-21/hr (+ $3/hr shift differential for overnights)Hours: 3pm-11pm 11pm-7amOther: Free parking, company-paid uniforms About this role: As a Public Safety Officer, you'll be a visible, trusted presence at the heart of downtown Spokane. You'll help keep River Park Square, West 809, and 600 buildings safe and welcoming for the thousands of patrons and employees who rely on them every day - responding to situations with confidence, professionalism, and care. This position is classified as a safety-sensitive position & will require a drug screening.What you'll do:Conduct foot patrols throughout RPS, the RPS garage, West 809, and 600 buildings - including common areas, back hallways, stairwells, roof areas, and building perimetersBe a calm, capable resource for patrons and mall employees in both emergency and non-emergency situationsUphold and enforce safety policies to maintain a secure environment for everyoneMaintain accurate daily activity blottersMonitor CCTV systems using exacqVision softwareOperate trash and cardboard compactorsCommunicate via two-way radioAnswer phones and engage professionally with the publicDeliver mail to The Spokesman-ReviewManage building access through locking/unlocking proceduresControl escalator operationsKeep your composure and professionalism in tense or challenging situationsMaintain a sharp, professional appearanceDocument incidents accurately using the appropriate formsOther duties as assignedOn a rotating or as-needed basis:Fire watchOpening and closing the RPS garageOccasional maintenance and housekeeping dutiesAssist with setup and teardown for special eventsWhat you'll bring to the team:A genuine commitment to customer service - you anticipate needs, prioritize satisfaction, and handle differing opinions with tact and respectThe ability to stay solution-focused and earn trust even in difficult situationsStrong comprehension skills - comfortable reading safety rules, operating instructions, and procedure manualsClear written and verbal communication, including the ability to write routine reports and speak confidently with groupsSolid practical problem-solving skills and adaptability when situations don't come with a clear-cut answerComfort working with various formats of instruction - written, oral, diagrams, or schedulesHigh school diploma or GED, with at least 6 months of related experience or training preferredBasic computer proficiency, including Microsoft Outlook, Word, and ExcelCertifications we'll provide (company-paid):CPR Annual CertificationFirst Aid and AED TrainingHandcuffing and Pepper Spray TrainingWhat we offer:We're a family-owned and operated organization with deep roots in the Spokane community - and we take care of our people the same way we take care of our neighbors. We set you up for success with the tools, training, and support you need from day one.A friendly, collaborative, and professional team cultureCompetitive wages and a comprehensive benefits package including Medical, Dental, Vision, 401K matching, Employee Assistance Programs, and moreA genuine commitment to work/life balance, with Vacation Days, Sick Time, Paid Holidays, and Floating HolidaysFor full benefits details, visit: Cowles Company is an Equal Opportunity & Second Chance Employer.All candidates selected for hire will be required to submit a background check.Drug testing is applicable to safety-sensitive positions.Position open until filled. Compensation details: 20-21 Hourly WagePI4f261dc5-