Overview

Public Safety Officer Spokane is a city immersed in natural beauty that offers big city-worthy attractions while still maintaining a charming and unique smaller city personality. And at the center of the community is River Park Square, a Cowles Real Estate property, and downtown Spokane's premier shopping, dining, and entertainment destination.Position Title: Public Safety OfficerStatus: Full-timeSalary: $20-21/hr (+ $3/hr shift differential for overnights) Hours: 3pm-11pm 11pm-7amOther: Free parking, company-paid uniforms About this role: As a Public Safety Officer, you'll be a visible, trusted presence at the heart of downtown Spokane. You'll help keep River Park Square, West 809, and 600 buildings safe and welcoming for the thousands of patrons and employees who rely on them every day - responding to situations with confidence, professionalism, and care. This is an active, highly mobile security position. Officers spend most of each shift standing and walking throughout a large, multi-building property, patrolling parking garages, stairwells, back-of-house areas, exterior perimeters and, occasionally, roof areas. Officers must be able to:Stand and walk for extended periodsClimb stairs repeatedly throughout a shiftWork indoors and outdoors in all weather conditionsRespond quickly on foot to incidents anywhere on the propertyOccasionally bend, stoop, push, pull, and lift or move equipment for security operations, special events and emergency responseEach officer has their own patrol and post responsibilities, and we look for people who are confident working independently. But no one here works alone. Officers stay in constant radio contact, respond together, and back each other up whenever a situation calls for it. When things get difficult, you'll have a team right behind you.River Park Square is a busy downtown property, and no two shifts are the same. Officers regularly handle rule violations, trespassing, disruptive behavior, behavioral-health crises and other situations that call for sound judgment, clear communication and skilled de-escalation. The work is challenging, and we want you to know that up front. We also want you to know that you'll be supported by experienced teammates who handle these situations together every day. This position is classified as a safety-sensitive position & will require a drug screening.What you'll do:Conduct foot patrols throughout RPS, the RPS garage, West 809, and 600 buildings - including common areas, back hallways, stairwells, roof areas, and building perimetersBe a calm, capable resource for patrons and mall employees in both emergency and non-emergency situationsUphold and enforce safety policies to maintain a secure environment for everyoneMaintain accurate daily activity blottersMonitor CCTV systems using exacqVision softwareOperate trash and cardboard compactorsCommunicate via two-way radio Answer phones and engage professionally with the public Deliver mail to The Spokesman-Review Manage building access through locking/unlocking procedures Control escalator operations Keep your composure and professionalism in tense or challenging situations Maintain a sharp, professional appearance Document incidents accurately using the appropriate forms Other duties as assigned On a rotating or as-needed basis: Fire watch Opening and closing the RPS garage Occasional maintenance and housekeeping duties Assist with setup and teardown for special events What you'll bring to the team: A genuine commitment to customer service - you anticipate needs, prioritize satisfaction, and handle differing opinions with tact and respect The ability to stay solution-focused and earn trust even in difficult situations Strong comprehension skills - comfortable reading safety rules, operating instructions, and procedure manuals Clear written and verbal communication, including the ability to write routine reports and speak confidently with groups Solid practical problem-solving skills and adaptability when situ