Overview

_Logo - Bigger Oregon Font.jpg ( - Bigger Oregon Font.jpg) CC911 Logo.jpg ( Logo.jpg) _2024_PD Logo.png ( Logo.png) CROOK COUNTY 911 OVERVIEW Crook County 911 processes emergency and non-emergency calls for Crook County, Oregon. We also provide dispatch services for Prineville Police Department, Crook County Sheriff's Office, and Crook County Fire and Rescue in addition to coordinating with other local public entities and surrounding jurisdictions. HIRING PROCESS : Application screening. Next review on or about August 4, 2026. CritiCall skills testing. Qualified applicants from the next review will be offered CritiCall testing August 6 - 9, 2026. (More information about CritiCall TestGenius can be found here: () .) Oral board interview. Dispatch center sit-in. Background investigation. Executive interview. Psychological evaluation. Physical and drug screening. Notification and other communication during the hiring process is done via email. Applicants should monitor their junk, spam, and/or trash folders for correspondence. NATURE OF WORK: Public Safety Call Takers must be able to independently answer and process 911 calls and non-emergency calls related to requests for public safety services. Duties often involve giving safety admonishments, medical instructions, and making determinations that may have a high degree of liability. Call Takers are responsible for documenting information related to calls for service as well as accounting for responder safety. This position works under the general supervision of the Communications Director. This is a non-supervisory position that starts at step A on the wage schedule within the applicable collective bargaining agreement. The duties listed are intended only as Illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform. Handles emergency and non-emergency phone calls with a high sense of urgency and attention to detail. Occasionally handles requests for service via text to 911, email, or other methods of communication. Manages callers and quickly gathers pertinent information while providing professional, high-quality service. Provides instructions to callers to help guard their safety as well as the safety of others. Remains on the phone with callers as situations require. Communicates with responders via phone, mobile data terminal, and other methods. Appropriately routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP). Places outbound calls as needed. Comply with regulations and requirements for the use of any data systems accessible through local, state, regional, federal or international networks (e.g. RMS, DMV, LEDS, NCIC, Interpol, etc.) Enters accurate and orderly information into computer systems to generate and update calls for service while talking on the phone; promptly notifies dispatcher(s) on duty of any new or developing information. Maintain awareness of activity in the field and within the dispatch center; gather and relay any and all information related to responder safety. Maintains working knowledge of geography of 911 service area and surrounding area; utilizes various mapping resources to determine appropriate response. Handles sensitive information and maintains confidentiality. Obtains and retains necessary licensing and training within specified timeframes. Adheres to all City and Department policies; follows state and federal laws. Other duties as necessary or assigned. EDUCATION AND EXPERIENCE: High School Diploma or equivalent. KNOWLEDGE, SKILLS AND ABILITIES: Ability to keyboard accurately by touch at 35 wpm or faster. Ability to learn to use required computer systems, software, and other equipment necessary to perform the essentia