Overview

The PT Airline Passenger Service Agent is a multi-functional, cross-utilized position designed to support airport operations and passenger services. Employees may be assigned to perform duties in the roles of Amenity Cart Agent, Baggage Handler, Catering Seal Breaker, Equipment Agent, Exit Guard, Lobby Agent, Manual Encoder, Wayfinder Agent, and/or Wheelchair Agent. Daily assignments, work locations, and responsibilities may vary based on operational needs, staffing requirements, and business demands. Hourly Pay: $22.51 The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Shift: Mon-Sun (7am-11pm) Must be flexible to work any days and hours. Open availability. Only a part-time position. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits Front Line Team Members A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. General Duties/Essential Job Functions: • Perform required equipment pre-operational safety checks at the start of each shift in accordance with Environmental, Safety, and Health (ESH) guidelines. • Complies with all safety, security, compliance, and quality standards established by the Company, clients, and regulatory authorities. • Perform miscellaneous or additional duties as assigned to support operational needs. Specific Duties and Responsibilities (By Line of Service) Amenity Cart Agent: • Ensure carts are properly stocked, organized, and maintained to provide high-quality service and passenger satisfaction. • Receive and track incoming shipments of snacks, beverages, and other amenities, and deliver carts to designated gates as required. Baggage Handler: • Meet arriving flights and assist passengers at baggage claim. • Carry, move, or otherwise transport passenger luggage between the airport terminal, baggage claim areas, ticket counters, and designated curbside or sidewalk locations. • Assist with the proper handling of oversized luggage, including kennels, skis, and other special items. • Maintain and restock baggage-related supplies (i.e tubs). Catering Seal Breaker: • Meet all arriving catering trucks at the designated Central Checkpoint location. • Verify catering truck security seals in full compliance with TSA standards, Airport • Confirm that seal numbers and identifying information match the documentation provided by the catering driver. • Conduct visual inspections of tamper-evident seals to ensure they are intact and show no signs of damage or tampering. Equipment Agent: • Manage the check-in and check-out process for operational equipment, including RF scanners, radios, R&D cords, boxes, and related tools. • Ensure all equipment issued is properly documented through the established inventory management system. • Conduct daily inventory counts of all equipment within the Equipment Room. • Maintain the organization, cleanliness, and functionality of the Equipment Room. • Receive and document incoming equipment or supply deliveries. • Document all equipment loss, damage, or discrepancies using the appropriate forms. Exit Guard: • Monitor and secure designated exits, doors, stairways, escalators, and elevators to prevent unauthorized access to secured areas without first passing through an approved security checkpoint. • Verify credentials and prevent individuals without proper authorization from entering secured areas while providing directions and guidance to the appropriate locations as needed. • Respond promptly to security alarms, unauthorized access attempts, and security Lobby Agent / Wayfinder Agent: • Verify boarding passes and/or airport-