Job Description: Job Description Job Position: Insurance Account Manager Location: Troy, MI 48084 Description: We are seeking a highly motivated and experienced Personal Lines Account Manager to join our growing team. In this role, you will be responsible for managing a portfolio of existing client accounts, providing exceptional customer service, and contributing to the overall success of the agency. Responsibilities: Client Service: Field and respond to client inquiries via phone, email, and in-person. Assist clients with policy changes, claims assistance, insurance advice, and payment processing. Build and maintain strong client relationships through proactive communication and personalized service. Carrier Relations: Interact with underwriters and other carrier representatives on behalf of clients. Address underwriting questions, assist with home inspection concerns, and resolve other underwriting issues. Sales & Growth: Identify and cross-sell additional lines of business to existing clients. Contribute to new business development efforts as needed. Administrative Duties: Maintain accurate client records and policy information. Assist with agency-wide projects and initiatives as required. Qualifications: Required: Active Property & Casualty Insurance License Minimum 1-2 years of experience in a personal lines insurance role (e.g., Account Manager, Customer Service Representative) Excellent communication and interpersonal skills (both written and verbal) Strong organizational and time-management abilities Proficiency in Microsoft Office Suite Ability to work independently and as part of a team Preferred: Experience with agency management systems (AMS) Knowledge of various personal lines insurance products (e.g., homeowners, auto, renters) Strong sales and negotiation skills Customer Relationship Management (CRM) software experience . Location: Troy, MI - 48083 , PL:
Not specified in the original listing.
Not specified in the original listing.
