Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Reporting to the Vice President, Delivery, the Project Director is accountable for the end-to-end delivery of contracted services for external clients, ensuring operational excellence, contractual compliance, and strong financial performance. This role serves as a strategic partner to clients, leads multi-site delivery teams, and drives continuous improvement across centralized operations. The Project Director owns client satisfaction, SLA performance, risk management, and margin attainment for their portfolio and has overall responsibility for all Centralized Operations, including coordination across all major functional areas. Key Responsibilities Service Delivery & Client Management Lead delivery of contracted services to ensure full compliance with contractual obligations, SLAs, and performance metrics. Serve as the primary escalation point for clients, maintaining trusted executive-level relationships. Partner with clients to identify service improvements, operational efficiencies, and growth opportunities. Operational & Financial Performance Drive operational profitability, cost discipline, and margin improvement across assigned programs. Own delivery P&L inputs, including staffing models, productivity assumptions, and volume forecasting. Ensure delivery operations meet internal governance, audit, and compliance standards. Leadership & Talent Management Lead, develop, and coach Managers and cross-functional delivery teams. Establish clear performance expectations, conduct talent reviews, and drive accountability at all leadership levels. Build succession plans and strengthen leadership bench strength. Governance, Risk & Compliance Maintain strong account governance, ensuring adherence to contractual, regulatory, and security requirements. Identify delivery risks early and implement effective mitigation plans. Partner with audit, compliance, and legal teams during client reviews and audits. Growth & Transformation Support organic revenue growth through re-competes, add-ons, and scope expansions within defined thresholds. Champion continuous improvement, automation, and transformation initiatives to enhance quality, speed, and cost efficiency. Qualifications Bachelor's degree or equivalent experience. 10+ years of progressive experience in service delivery, operations, or client management roles; ideal candidates will have state child support or government experience at the Director level. Minimum of 2 years of delivery management experience within a comparable organization. Demonstrated success leading large, multi-site organizations. Strong experience managing client contracts, SLAs, financial performance, and escalations. Proven ability to lead effectively through complexity, ambiguity, and regulated environments. Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams). Preferred 5+ years of delivery management experience in a comparable organization. 5+ years of experience as a Project Director supporting Child Support SDU, Transaction Processing, Customer Support Services, Payment Processing, and/or Data Center Management. Core Competencies Client Relationship Leadership Operational Excellence & Financial Acumen Risk, Compliance & Governance Talent Development & Organizational Leadership Strategic Thinking & Execution Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Onsite work: Work in our local office, receiving personal coaching