Project Coordinator IT Field Service PROJECT COORDINATOR IT Field Service Department: POSRG Service Type: Full-Time Exempt POSITION SUMMARY The Project Coordinator - is responsible for planning, organizing, and overseeing the scheduling and deployment of IT field technicians and equipment across multiple sites, Nationwide. This role serves as the operational hub between Sales, field technicians, clients, and internal stakeholders to ensure IT infrastructure projects are delivered on time, within scope, and to the highest quality standards. KEY RESPONSIBILITIES Scheduling & Dispatch Coordinate and manage daily/weekly schedules for onsite IT field technicians across multiple client sitesAssign work orders based on technician skillsets, geographic location, and project priorityMonitor ServiceNow Case Management System for customer requestsAdjust schedules in real-time to respond to escalations, cancellations, or emergency dispatches Project Coordination Track project milestones, deliverables and deadlines.Maintain accurate project excel spreadsheets including undeliverables.Coordinate with technicians insuring they have the tools and materials needed for on-site dispatchLiaise with subcontractors and third-party service providers to support onsite dispatchServe as the primary point of contact for clients during active field service eventsFacilitate post-project debriefs via ServiceNow platform.Escalate technical issues and client concerns to the appropriate Project Manager and Account Manager Reporting & Process Improvement Maintain various dashboards or spreadsheets tracking equipment or consumable utilization and SLA complianceCompile weekly and monthly reports for leadership on project status and resource utilization QUALIFICATIONS Required 3+ years of experience in Project Coordination, Dispatch, Coordination roleDemonstrated experience working with or supporting technical field teams (IT, telecom, AV, or similar)Proficiency with project management or scheduling tools (e.g., ServiceNow, Smartsheets or Case management software)Strong organizational skills with the ability to manage multiple concurrent projects and competing prioritiesExcellent written and verbal communication skills; comfortable interfacing with both technical and non-technical staffProficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams) Preferred Associate's degree in information technology or a related fieldFamiliarity with IT infrastructure concepts such as networking, cabling, hardware installation, or point-of-sale systemsExperience with field service management (FSM) platformsCompTIA A+, Network+ and Project+ certification WORK ENVIRONMENT This is primarily an office-based role with occasional visits to client sites as needed. The position requires the ability to work in a fast-paced environment and respond to after-hours escalations on a rotating on-call basis. Some travel may be required. COMPENSATION & BENEFITS Competitive salary commensurate with experienceMedical, dental, and vision insurance401(k) with company matchPaid time offProfessional development reimbursement and certification supportFlexible scheduling after initial onboarding periodLOCAL CANDIDATES ONLY Compensation details: 0 Yearly SalaryPI4b862474de7a-0659
Not specified in the original listing.
Not specified in the original listing.
