Overview

Description: Programmer Analyst II Location: 11149 Research Blvd, Austin, TX, 78759 Schedule: Monday- Friday 7:30am-4:00pm Salary Range: $70,000-$87,500 FLSA Status: ExemptAt Austin Telco Federal Credit Union, we're dedicated to making a positive impact on our members, our community, and each other. If you're someone who enjoys developing and supporting critical technology systems, solving complex technical issues, and working collaboratively to keep systems reliable and efficient, our Programmer Analyst II position could be your next great opportunity. Come grow with us and make a difference every day. What You'll Do Core System Administration & Development Maintain, troubleshoot, and configure the Symitar system to ensure availability for members, end-users, and critical service providers.Develop, modify, and maintain Symitar core banking applications and utility programs, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon.Identify system inefficiencies and implement improvements to optimize core performance and related services.Administer and support automation, optical, teller capture systems, SymConnect/SymXchange operations, and Symitar front/back-end applications. Technical Support & Issue Resolution Provide Tier 1 and Tier 2 support for Symitar and other critical applications through the help desk.Serve as an escalation point for complex application support needs.Identify problems and determine corrective actions, including developing custom programs when appropriate.Collaborate with vendors to implement new software, troubleshoot issues, and support organizational initiatives. Quality Assurance & Documentation Review code for quality assurance and ensure development aligns with SDLC methodologies, programming principles, and best practices.Maintain accurate technical and procedural documentation for supported systems and applications. Collaboration & Leadership Provide mentorship and training to junior-level staff.Work cross-functionally with internal teams to support system needs and project initiatives.Participate in required AML/BSA compliance training.Provide on-call support as necessary.Employees must perform the essential duties of this position in a manner that consistently demonstrates Austin Telco's mission and values of Respect, Empathy, Service, Integrity, and Cooperation. What You Bring Bachelor's degree in Computer Science, Engineering, or related discipline, or equivalent work experienceThree to five years of experience with software developmentProficiency in PowerOn and HTML/CSS3/JavaScriptStrong understanding of SDLC methodologies (waterfall or agile)Strong organizational, analytical, written, and verbal communication skillsAbility to multitask, follow through, and meet aggressive deadlinesAbility to work nights, weekends, and off-hours as needed for month-end, quarter-end, and system processingStrong interpersonal skills and ability to work effectively on cross-functional teamsRequirement to work nights, weekends, and/or off-hours, with minimal supervision. Month-end (ME) and quarter-end (QE) processing, including statement generation and reports, updates, etc., will require a flexible work schedule. Preferred Experience Working knowledge of SQL, C#, Java, or other programming languagesKnowledge of operating systemsKnowledge of relational database management systemsPrior experience with credit union operations (IT, Accounting, Member Services, Operations, Lending, Audit, Marketing, Fraud, Collections, day-end/month-end/year-end)Experience supporting Symitar-related systems, automation tools, or teller capture systemsExperience collaborating with vendors on software implementation or troubleshooting Why You'll Love Working Here We're more than a credit union - we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.Comprehensive Benefits: Medical, dental, vision, disability, and life insurance,