Overview

Description: About the RoleAt Century Supply Chain Solutions, we power global supply chains for leading companies using our proprietary VIZIV platform - a cloud-based system providing real-time visibility, predictive insights, PO management, exception handling, and end-to-end operational control. This role will work primarily to support the customer relationship with Amazon.We are seeking a Specialist who combines supply chain knowledge, operational problem-solving, and strong customer communication skills to support and optimize customer supply chain programs.In this role, you will work closely with assigned customer accounts to ensure operational success, system effectiveness, and high service quality. You will monitor daily operational activity, support customers using the VIZIV platform, resolve issues, and coordinate with internal Century teams to ensure smooth supply chain execution.This role sits at the intersection of customer support, logistics operations, and supply chain technology, making it ideal for someone who enjoys solving problems, improving workflows, and building strong customer relationships while working with modern logistics systems.The Customer Operations Analyst works directly with customers and internal teams to fulfill contracted service obligations and deliver operational satisfaction through proactive communication, issue resolution, and continuous improvement of operational processes.Key ResponsibilitiesBuild Trusted Customer PartnershipsEstablish strong working relationships with customer stakeholders by communicating clearly, responding quickly, and consistently demonstrating reliability and accountability.Own Customer Operational SuccessTake ownership of the operational health of assigned customer programs by proactively monitoring workflows, identifying potential issues early, and ensuring consistent execution aligned with customer SOPs and expectations.Develop a deep understanding of each customer's supply chain processes and act quickly to resolve operational disruptions or inefficiencies.Operate with Curiosity and Problem-Solving MindsetInvestigate operational or technical issues by analyzing system activity, data flows, and operational processes to identify root causes and implement practical solutions.Escalate complex issues appropriately while maintaining ownership of resolution and communication with stakeholders.Translate Operational Needs into System ImprovementsAct as a bridge between customers, operations, and technical teams by translating operational challenges into clear system requirements, enhancements, reports, or configuration updates within the VIZIV platform.Support testing and validation of system improvements to ensure changes deliver meaningful value and align with customer workflows.Maintain Operational Accuracy and QualityEnsure operational deliverables, data flows, and system configurations remain accurate, compliant with customer SOPs, and aligned with expected service standards.Monitor system performance, reports, and interfaces to confirm information reliability and effective workflow execution.Enable Customer and User Success in VIZIVSupport customers and vendors in effectively using the VIZIV platform by providing guidance, troubleshooting support, and clear documentation or training when needed.Manage user access, configurations, and workflows to ensure customers have the tools and visibility needed to manage their supply chains effectively.Collaborate to Solve Complex ProblemsWork cross-functionally with operations, IT, reporting, and customer strategy teams to address issues, improve processes, and deliver solutions that enhance customer programs.Share insights, best practices, and operational knowledge with teammates to strengthen collective expertise.Continuously Improve Operations and ProcessesProactively identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency.Stay curious and continuo