Overview

Description: Starting Salary Range: $60,907 - $79,179 annually ($31.24 - $40.61 per hour), plus benefits This position will remain open until filled with priority given to applications received by 5:00PM, Tuesday, August 4th, 2026. Our Agency: Everett Housing Authority (EHA) is a diverse, innovative public agency located in Everett, WA, only minutes from the waterfront. At EHA, we are committed to more than just providing a roof over people's heads. We believe that our work extends to creating and fostering vibrant communities where the households that we serve can thrive. Those interested can expect:A competitive salaryAccrue up to 12 days of paid vacation in your first year of employment13 days of sick leave each year13 paid holidays each yearA strong benefit package including robust health, dental, and life insurance as well as a pension plan (PERS).Vision and long term disability InsuranceTuition reimbursementEmployee Assistance ProgramWellness ProgramWork that makes a difference! Position Status: Full Time, Non-Exempt, Union SCOPE OF WORK: Under the direction of the Rental Assistance Manager, the Program Specialist will perform a variety of tasks including technical, administrative, compliance, scheduling, customer service, and processing functions in support of clients participating in EHA's HCV program. Work is complex and fast paced, and requires attention to detail, excellent time management skills, and ability to learn quickly and work independently. ESSENTIAL DUTIES AND RESPONSIBILITIES:Determines eligibility for housing assistance for new and existing clients in accordance with program policy, procedures, and regulations. Participates in waiting list openings, provides customer service to applicants, and assists with waiting list activities. Processes denials for applicants that are not eligible for the program.Conducts client interviews and briefings to collect information from clients and educate them on program requirements and benefits. Communicates with clients on a regular basis in person, on the phone, via video and in writing. Respond appropriately and in a timely manner to resolve concerns and answer questions.Administers, interprets, and applies rules, regulations, policies, procedures, and other requirements needed for eligibility and continuing assistance. Educates and assists tenants and landlords with program requirements.Completes detailed data entry for client files quickly and efficiently. Prepares and maintains client files to ensure all files meet state government audit standards. Prepare statistical, status, and productivity reports.Carries a full caseload with performance aligned to department standards (approximately 450 recertifications annually) of new admissions, annual, interim, and special reviews by verifying household, income, expenses, and deductions; accurately calculate Housing Assistance Payments (HAP). Processes changes in HAP in a timely manner to ensure adequate notice to tenants and landlords. Sends notifications to landlords, tenants, and other agencies. Reviews and approves household composition changes.Documents changes in HAP that result from reviews; certifies payments and balance changes for monthly and semi-monthly check runs.Determines voucher size based on family composition and program policies. Issues rental assistance vouchers to clients for new admissions to the program and when clients move to new units.Reviews and processes Request for Tenancy Approval packets. Determines if housing units meet affordability restrictions and other program eligibility requirements. Performs rent reasonableness determinations. Negotiates rent with landlords. Ensures accuracy of unit and vendor information.Generates HAP contracts and tenancy addendums; reviews completed inspections; reviews and completes data entry related to lease dates, rent amount, utilities, and concessions; calculates owner payments; ensures accurate and timely execution of HAP contracts; provides accurate and ti