Overview

Job DescriptionRESPONSIBILITIESProvide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.Operate complex machines and systems, adjusting processes to optimize quality and productivity. Also responsible for generating solutions to complex inefficiencies.Contribute data and information to production plans. Run reports, check accuracy, and distribute information.Lead a team performing routine work; conduct employee training in equipment operations or work and safety procedures or assign employee training to experienced workers.Follow the organization's EHS policies, procedures and mandatory instructions; to identify and mitigate environmental risks and risks to the wellbeing of oneself and others in the workplace; instruct the team in safe working methods; identify instances of risky behaviors within the team and take appropriate action, escalating serious issues as appropriate.Ensure work is completed to the required standards of productivity, quality and timeliness; support the quality function by working within strict quality standards.Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.BEHAVIORAL COMPETENCIES Holds self and others accountable to meet commitments; accepts responsibility for own work, both successes and failures.Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.Plans and prioritizes work to meet commitments aligned with organizational goals; outlines clear plans that put actions in a logical sequence and conveys some time frames.Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; looks at complex issues from multiple angles.Consistently achieves results, even under tough circumstances; holds self to high standards of performance.Provides direction, delegating, and removing obstacles to get work done; asks questions to understand the desired outcomes for the role and confirms accountabilities with others so that work can be done effectively and efficiently.Relates openly and comfortably with diverse groups of people; recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration.SKILLSWorks without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.Manages and applies safe systems of work without supervision and provides technical guidance when required; enforce safety and sanitation regulations.Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.Uses comprehensive knowledge and skills to act independently while guiding and training others on optimizing the utilization of production plant, equipment and materials.Must be able to understand and communicate in English.EDUCATIONHigh School diploma or GED required.EXPERIENCEExcellent interpersonal, problem solving, analytical, conflict resolutio