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Product Support Technician

Date Posted: Aug 17, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Vermillion, South Dakota, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 23, 2026

Job Description

Overview

GENERAL JOB DESCRIPTION- Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on allmodels of Masaba equipment to ensure proper factory specification and correct system operation- This position will require the technician to work in the field and well as in Masaba manufacturing facilities- Provides technical support over phone, email, and text to customers on maintenance and operational issues- Must be willing to work out of town, overtime, and weekends and needed- Hold follow up meeting with required personnel to discuss engineering changes and upgrades- Assist with final equipment inspections to ensure MASABA quality goals are met- Assist with continuous improvement of department processesWORK EXPERIENCE REQUIREMENTS- Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities- Must be coachable, able to take direction, take initiative and follow through to completion- Must be willing to learn and improve skill level for future advancement- Attention to detail and conscientious nature- Strong sense of urgency along with customer service and verbal communication skills- Strong mechanical, electrical, and hydraulics system reasoning skills- Good judgment and strong critical thinking skills- Valid driver's license with good driving record- Must be able to obtain and maintain a passport- Must be able to obtain and maintain MSHA certification- Ability to work independently and with self-motivation- Must be able to communicate clearly in English- Ability to work standing on hard surface (e.g. concrete) for long periods of time in hot or cold environment- Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints- Must be able to perform basic shop math functions and use standard measuring devices- Ability to work with hand tools- Ability to work at heights including utilizing ladders and manlifts- Ability of hands to grasp and manipulate small objects/tools- Lift and carry up to fifty pounds and crawl in tight spaces- Ability to work at high elevation- Computer application literacy including Microsoft Office Suite (Word, Excell, etc.) and ability to learn internal business system Compensation details: 28-42 Hourly WagePIc5f25a37fc45-6533

Key responsibilities

Not specified in the original listing.

Required skills

  • Sales & Marketing

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Vermillion, South Dakota, United States of America

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