The Product Owner for Consumer Payments supports the strategy, development, and day-to-day delivery of digital payment experiences across the bank's consumer payment ecosystem (Zelle , bill pay, internal/external transfers, ACH, and domestic wires). This role bridges the gap between Product Managers, Technology, Operations, and cross-functional teams. REQUIRES: • Agile Execution: Proven ability to write detailed user stories defining functionality, business/payment rules, exception flows, and customer experience considerations. • Sprint Management: Active participation in sprint planning and reviews to ensure payment features are fully refined and ready for development. • Tactical Decision-Making: Ability to make day-to-day choices regarding payment priorities, feature trade-offs, and defect resolutions. • Documentation: Experience maintaining process flows, banking business rules, payment scenarios, and release notes. • Stakeholder Management: Skill in communicating updates, risks, and changes across Product, Operations, Servicing, and Technology departments. • Core Agile Tools: Strong, hands-on experience using Jira (backlog/sprints) and Confluence (documentation/collaboration). • Technical Payment Knowledge: Working knowledge of ACH and/or wire transfer processes (initiation, processing, settlement, exceptions, returns, and controls). • Risk & Regulatory Compliance: Understanding of payment controls, operational risk, fraud prevention, and regulatory frameworks including NACHA, OFAC, approvals, and banking audit requirements. Core Responsibilities & Daily Execution • Backlog Ownership: Create, prioritize, and maintain the product backlog specifically for consumer payment rails (Zelle , bill pay, internal/external transfers, ACH, and wires). • Requirements Definition: Write clear user stories defining functionality, backend payment rules, exception flows, and customer experience considerations. • Sprint Facilitation: Participate in sprint planning and reviews to ensure payment features are refined, well-understood, and ready for development. • Tactical Decision-Making: Make day-to-day choices regarding priorities, feature trade-offs, and defect resolutions to prevent development bottlenecks. • Documentation & Mapping: Maintain exhaustive product documentation, including process flows, business rules, payment scenarios, and release notes across all payment types. Cross-Functional Collaboration • Team Alignment: Partner cross-functionally with UX, Development, IT, Fraud, Compliance, Servicing, and Marketing to ensure updates meet both business goals and customer safety expectations. • Stakeholder Communication: Serve as the central point of contact to broadcast progress, updates, risks, and changes across Product, Operations, Servicing, and Technology divisions. •
Not specified in the original listing.
Not specified in the original listing.
Global Channel Management, Inc. specializes in managing and supporting channel partners and resources across various sectors. Focused on enhancing operational efficiencies and protective measures, the company aims to provide robust asset protection s... Read More