Overview

IntroThe organisation has reached an important inflection point. It has built a proven product, established strong market traction, and is entering its next phase of growth. The challenge is no longer proving the model. The challenge is scaling it without compromising quality.That is what this role is for.We are looking for a Product Director who thrives on building operational systems that enable exceptional products to scale. This is not a traditional product management role. It is a leadership opportunity for someone who thinks in systems, has exceptionally high standards, moves with pace, and sees AI as fundamental to how modern organisations should operate.Role OverviewReporting directly to senior leadership, the Product Director will lead the Product Development function responsible for the operational product layer supporting a rapidly growing programme portfolio.You will transform strategic vision into scalable operating models, build the infrastructure that enables sustainable growth, and ensure products continue to improve as the organisation expands. Your work will directly influence quality, execution speed, commercial performance, and the overall customer experience.This is a leadership role with line management responsibility for Product Development team members while working closely alongside peers responsible for learner delivery, commercial operations, technology, marketing, and partner success.Why This Opportunity?Few organisations reach the point where the product works, demand is growing rapidly, and the next challenge becomes building the operational engine capable of supporting the next stage of expansion.This organisation is there now.The ambition is significant. Growth is planned and measurable. Success will depend on creating systems that allow more products to launch, more efficiently, while continually raising quality rather than compromising it.This role exists because operational excellence is becoming one of the organisation's greatest competitive advantages.If you enjoy solving difficult operational problems, building for scale rather than today's requirements, and creating systems that enable people to do their best work, this is an opportunity to have genuine organisational impact.What You'll OwnThe operational infrastructure supporting programme development, launch and continuous improvementProduct quality across the customer journey, ensuring every improvement raises standards rather than simply increasing speedOperational systems, tooling and AI enabled workflows that improve efficiency and scalabilityLaunch readiness by reducing friction, increasing repeatability and improving execution without sacrificing qualityCross functional operating rhythms that align Product, Technology, Delivery, Commercial and Marketing teamsOperational reporting, KPIs and decision making frameworks that support continuous improvementPrioritisation and execution across multiple initiatives, ensuring strategic objectives are translated into deliveryBuilding scalable operating models capable of supporting significant future growthDeveloping and leading the Product Development team while coaching individuals and creating a culture of continuous improvementWhat You Won't OwnStrategic business direction, which is established by senior leadershipLearner facing delivery operations, which are led by a dedicated Learner Delivery DirectorAcademic content, curriculum design or subject matter expertiseInstead, your role is to ensure the operational systems supporting these functions are world class, scalable and continuously improvingWhat Success Looks LikeWithin your first 30 daysDevelop a deep understanding of how programmes currently operate and where operational friction existsBuild strong working relationships across leadership and key cross functional teamsIdentify the highest leverage opportunities to improve quality, efficiency and scalabilityUnderstand how AI is currently being used and where it can create significan