Overview

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines. We're a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications. In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.You'll get to showcase your passion for design by infusing it in the product ecosystem and customer journey. What you'll do This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations. Influence leadership and set a creative vision that makes travel easy for our customers and employees and enables design at scale.Forge strong partnership with our design systems team to define standards, process, and governance for reuse and efficiency. Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.Mentor and give constructive feedback that empowers designers of all levels to create data-driven and customer centric designs. Manage interdependencies in collaboration with UX leaders and peers (60+) to maintain consistent digital experiences across channels.Conceptualize and develop design strategies and solutions, and lead ideation and concept exploration activities. Champion accessibility and inclusive design. Manage design tool updates, vendor relationships and advocate for funding to ensure our team has the right toolset. Streamline design processes at scale and maintain regularly occurring meetings to foster design quality (design reviews, office hours, etc.) Stay up to date on the latest design and technology trends for all form factors and identify opportunities for innovation. All you'll need for success Minimum Qualifications- Education & Prior Job ExperienceBachelor's degree in visual communication / design, interactive design, human computer interaction or other related discipline, or equivalent experience5+ years as a UX creative practitioner with a proven track record at large or highly matrixed organizationsExperience working closely with engineers from inception through implementation in an agile environmentExperience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundariesKnowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platformsExperience in responsive, adaptive and accessible designsExperience with design for mobile app (iOS and Android), desktop, and web applicationsPreferred Qualifications- Education & Prior Job ExperienceMaster's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training10 years as a UX creative practitioner with a proven track record at large enterprises or highly matrixed organizationsExperience working on enterprise design systemsAdvocate for building great user experiences and solving customer problems