Overview

Description: JOB SUMMARY Performs scheduled maintenance based on customer needs and requirements. Identifies the needs of customer equipment and initiates the process of proceeding with repairs by quoting and or securing permission to affect said repairs. Primarily concerned with Planned Maintenance (PMs) and incidental repairs but capable of moving into breakdown and heavier repairs when necessary. The Primary Technician looks at the customer's materials handling needs not limited to an individual piece of equipment. Dedicated to customer satisfaction, responding in a timely, polite and professional manner. The Primary Technician represents Tri-lift as the face the customer will most often see. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed may be required as deemed necessary by your supervisor or service manager. Responsibilities:Promote an atmosphere of goodwill and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.Maintain a clean, hazard-free and safe work area including your company vehicle if assigned and customer facilities.Adhere to all OSHA, company and customer safety procedures. Maintain positive customer relations through professional interactions with customers. Follow all company operating and process procedures.Attend formal training as scheduled and directed by your supervisor.Perform planned maintenance on customer equipment in a manner consistent with training and factory specifications as set by customer contract.Work with service coordinator to complete assigned PMs in an organized timely way.Access the needs of both the customer's equipment and overall materials handling needs.Work with team members to meet identified customers' needs by generating leads and quoting opportunities.Make appropriate equipment repairs in accordance to manufacturer guidelines.Accurately and neatly document each service call, providing the necessary paperwork.Responsible for ensuring timely reporting paper flow as required by the company.Maintain serviceability and accountability of all company equipment.Maintain the company service van, if assigned, in a clean, orderly and hazard-free manner.When using a company vehicle, you are responsible for the safe operation of the vehicle and to follow all traffic laws. Company vehicles are to be used for company business only.Any traffic violations, citations, fines, related to driver's actions are the responsibility of the employee to pay as ordered when operating a company vehicle or personal vehicle on company business.Our insurance carrier conducts annual driver record screening. You must meet the qualifications and be insured by our insurance carrier to operate a company vehicle or a private vehicle while conducting company business.Secure and maintain service and parts inventory in the company vehicle.Provide well maintained personal tools required to effectively perform equipment service duties.Cooperatively performs additional duties when assigned by management.Communicate with the dispatcher as required to maintain efficient and productive activity.Become familiar with company posted MSDS sheets and utilize as needed.Responsible for reporting immediately any customer complaints and assisting in resolving issue to ensure customer satisfaction.Responsible for reporting unusual or extraordinary circumstances regarding customer usage of equipment of employee behavior or activities directly to the Service Manager.Responsible for maintaining the required uniform and always ensuring a professional appearance and attitude. Requirements: Core Competencies: Education: High school diploma or equivalent with one to three years of mechanical, electrical and hydraulic experience. Communication: Effectively communicate with customers, co-workers and management. Basic Skills: Can s