Overview

Amazon Customs and Trade (ACT), a licensed customs broker and subsidiary of Amazon, is seeking an experienced Program Manager to drive operational excellence and strategic execution across our U.S. customs brokerage operations. This individual contributor role sits at the intersection of compliance, process design, and cross-functional program delivery. You will translate deep customs expertise into scalable operational frameworks, measurable performance improvements, and streamlined workflows that support ACT's growing import volume and expanding customer base. If you are energized by building structure in complex regulatory environments and influencing outcomes across large, distributed teams, this role is for you.Key job responsibilitiesDevelop and execute operational strategy for customs brokerage activities, including planning, automation initiatives, and process optimization across U.S. import operationsDesign, refine, and standardize customs operating procedures in collaboration with operations, compliance, finance, and technology partners to build repeatable and reliable performance structuresCreate and own program metrics to gauge performance, surface defects, and identify trends; translate data into actionable recommendations for senior leadershipLead end-to-end program delivery for customs initiatives, including scope definition, milestone tracking, risk management, and stakeholder communicationServe as a subject matter expert on U.S. CBP regulations, HTS classification, entry documentation, and trade compliance requirements, providing guidance that shapes operational decisionsPartner with product, technology, and business intelligence teams to identify and implement automation and tooling solutions that reduce manual effort and improve compliance outcomesCoordinate cross-functional alignment across operations, legal, finance, and human resources to connect policies, standard operating procedures, and internal controls to measurable compliance improvementsStreamline communication and change management across stakeholder groups and operations teams in multiple geographies to prevent siloed work streams and ensure consistent executionIdentify continuous improvement opportunities and build mechanisms to institutionalize gains over timeA day in the lifeThe day typically begins with a review of program metrics: entry volumes, error rates, cycle times, and open action items from ongoing initiatives. From there, you might lead a working session with operations and technology partners to scope a new automation feature, then shift to drafting or refining an SOP based on a recent gap identified in the data. Afternoons often involve syncing with legal or finance on a policy change, reviewing a change management communication before it goes to field teams, or building a metrics brief for a senior leadership review. This role does not manage people directly; it manages programs, processes, and influence across a complex, high-stakes regulatory environment. The decisions you shape here affect thousands of import entries per day.About the teamAmazon Customs and Trade is transforming how businesses navigate international trade at scale. ACT operates as a federally licensed customs broker, combining deep regulatory expertise with Amazon's culture of innovation and operational rigor. The team is building the infrastructure, tooling, and processes that define modern customs brokerage, and program managers here play a central role in connecting strategy to execution. ACT values data-driven decision making, continuous improvement, and raising the compliance bar. You will work alongside customs brokers, trade compliance specialists, product managers, and operations leaders across a fast-moving, high-volume environment. BASIC QUALIFICATIONS - 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- 5+ years of program or project management experie