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Pharmacy Call Center Agent- Relief - $18.47 - 22.62/hr

Date Posted: Jun 23, 2026
: USD 18.47 - USD 22.62
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Job Detail

  • location_on
    Location Washington, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Yakima Valley Farm Workers Clinic is seeking a Relief Pharmacy Call Center Agent for their Central Fill Pharmacy in Moxee, WA. This role is integral in providing customer service and support to patients while promoting pharmacy services.

Key responsibilities

  • Handle incoming and outgoing non-professional level phone inquiries
  • Update patient demographic information in the Electronic Medical Record (EMR)
  • Respond to inquiries about business hours, delivery services, price information, and prescription status
  • Ensure seamless sign-up for newly enrolled mail-order patients
  • Promote and educate patients on pharmacy services, including mail order and auto-refill processes
  • Complete third-party rebilling process and contact insurance companies for authorization
  • Act as a liaison between staff and supervisors, managing breaks and employee performance insights
  • Provide training to new hires and perform quality audits as directed
  • Perform additional duties as assigned

Required skills

  • High School Diploma or General Education Diploma (GED)
  • One year of experience in pharmacy assistance, office administration, patient care, call center, or customer service
  • Pharmacy Assistant state registration within 60 days of employment
  • Bilingual communication in English and Spanish at level 9 required
  • Knowledge of medical billing and terminology
  • Effective communication and customer relations skills
  • Conflict resolution abilities and teamwork proficiency
  • Adaptability in a fast-paced environment with multitasking capabilities
  • Attention to detail and basic 10-key proficiency
  • Basic proficiency in Microsoft Outlook, Word, Excel, and PowerPoint

What the company offers

  • $18.47-$22.62/hour DOE, with higher pay for highly experienced candidates
  • Additional pay for bilingual skills

Skills Required

Company Overview

Yakima Valley Farm Workers Clinic
Spokane, Washington, United States of America
61 Current Jobs Openings

Yakima Valley Farm Workers Clinic is a leading community health center in the Pacific Northwest, dedicated to providing a wide range of healthcare services including medical, dental, pharmacy, and behavioral health. The organization is committed to m... Read More

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