Overview

Legal Entity: American Honda Motor Co., Inc.Business Unit: BU Human Resources Department: DEP PayrollDivision: DIV HR Ops, Total RewardsWork Location: Honda Heritage CenterShift: 1stWorkstyle: Remote Eligible up to 20% Career Level: 2 Job Grade: Non-Exempt-5 (NE5) Job Purpose The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements. Key Accountabilities Payroll Customer Service & Tier 1 Case Resolution • Serve as the first point of contact for payroll-related inquiries submitted through HRConnect, email, phone, or other service channels• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes,timekeeping, payroll calendars, and general payroll processes• Provide professional, accurate, and customer-focused communication to associates,managers, HR partners, and external requestors• Document case activity, research steps, outcomes, and customer communicationsclearly and consistently• Escalate sensitive, urgent, or complex issues to appropriate payroll teams orleadershipCase Intake, Triage & Dispatch• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations,Payroll Tax, or Time & Labor based on issue type and required expertise.• Monitor case queues to support service level agreement adherence and timely follow-up• Identify missing information and request additional details needed to supportresolution• Partner with payroll workstreams to ensure cases are routed accurately and closedwith appropriate documentation• Identify recurring routing issues and recommend improvements to case categories,intake forms, and knowledge articles.Employment Verifications, Legal Requests & Administrative Support• Complete verification of employment and income requests in accordance withcompany policy and confidentiality requirements • Research and support legal requests, subpoenas, garnishment inquiries,unemployment surveys, and payroll record requests as assigned• Maintain accurate payroll support documentation and ensure sensitive information ishandled with discretion• Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams whenadditional review is required.Knowledge Management & Continuous Improvement• Support creation and maintenance of payroll knowledge articles, service scripts, FAQs,and standard operating procedures.• Identify inquiry trends, customer experience concerns, and opportunities to improveservice delivery.• Participate in training, cross-training, and process improvement activities to strengthenpayroll support consistency Qualifications, Experience, and Skills Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred Equivalent combination of education and relevant experience may be considered.Minimum Experience One to three years of customer service, payroll support, HR shared services, humanresources, timekeeping, or related administrative experience. Experience using case management, ticketing, payroll, or timekeeping systemspreferred. Experience in handling confidential employee information and service levelexpectations preferred. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disa