Overview

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do!MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.POSITION SUMMARY:The Payment Operations Lead serves as the day-to-day team coordinator and subject matter resource for payment operations, supporting ACH, wires, item processing exceptions, Treasury Management service setup, and assigned settlement functions. This role provides workflow oversight, quality control, training support, and escalation management while ensuring adherence to internal controls, regulatory requirements, and service standards. The Lead partners closely with the Payment Operations Manager to drive consistency, reduce errors/exceptions, and strengthen operational risk practices.PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:Coordinate daily work assignments, queue management, and coverage plans to meet cutoffs and service levels.Perform regular daily department responsibilities consistent with a senior or experienced specialist.Serve as the first point of escalation for complex processing questions, exception items, and time-sensitive client needs.Perform quality reviews on activities (e.g., wires, ACH exception handling, limit/parameter changes) per policy and approval authority Ensuring required documentation completed accurately and consistently.Maintain job aids and assist with procedure updatesAssist Payment Operations Manager in partnering with internal teams and vendors to resolve operational issues and implement improvements.Contribute to reporting (e.g., volumes, exceptions, aging, errors,) and highlight trends/opportunities to the ManagerMaintain individual production standards while balancing lead and project duties.Serve as a reliable operational back up for key functions during absences or high-volume periods.Monitor payment and Treasury Management queues and processing workflows to ensure timely task completion and adherence to service level agreements. Provide risk-focused oversight of payment activities to safeguard against fraud.Stay informed of changes in payment regulations and industry's best practices and implement necessary updates to ensure compliance.Assist with internal and external audits by providing relevant information and documentation.ROLE QUALIFICATIONS:EducationRequired: High School Diploma or equivalent.EXPERIENCE3-5+ years in payment operations or related banking operations; strong preference in SilverLake core processing systems. Experience supporting or coordinating with third-party fintech or payment service providers (e.g., ACH, wires, digital payment platforms).Professional Certifications (Preferred)Accredited ACH Professional (AAP)National Check Professional (NCP)Accredited Payments Risk Professional (APRP)Strong preference given to candidates who currently hold one or more of these certifications or demonstrate the ability and commitment to obtain appropriate accreditation within a reasonable time frame.OTHER SKILLS AND ABILITIESStrong communication skillsCustomer service focusedSelf-motivatedMaintain confidentiality of customer informationResourceful, well organized, and able to multitaskEffective problem-solving and decision-making skillsStrong attention to detailPERFORMANCE MEASURES:Timely execution of Rocks, To-Dos, active participation in L10 meetingsDemonstration of Core ValuesAdherence to bank policy and proceduresWORKING CONDITIONS:Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between