Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details: Patient Service Representative - Mercy Clinic Southfork Urology Location: 12700 Southfork Rd. Saint Louis, MO 63128 Schedule: Full-Time Monday-Friday, 8:00 AM - 4:30 PM (40 hours/week) Qualifications:Education: High school diploma or equivalent.Experience: Customer service experience preferred Responsibilities:Greet and register patients; verify identity and manage check in/check outAnswer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handlingSchedule appointments, procedures, and testing; provide timely estimates and Good Faith EstimatesMonitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flowMaintain accurate registration, EHRs, and assigned work queuesHandle patient concerns professionally and escalate as neededManage daily cash drawer, accounts receivable tasks, and payment plansSupport EPIC updates, departmental initiatives, and clinic communicationsMaintain a safe, clean reception area and adhere to safety, privacy, and infection control policiesPerform other duties as assignedSkills, Knowledge and Abilities: Knowledge of medical terminology, insurance, and billing processesClear and professional verbal and written communication skillsBasic computer skills, including accurate data entryStrong customer service skills with a patient focused approachHigh attention to detail and accuracyAbility to maintain confidentiality and comply with privacy policiesAdaptable, professional, and able to work well under pressureEffective problem solving and issue resolution skills Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.keyword(s): Patient Service Representative Patient Service Rep PSR Day Shift Full Time Clinic Urology
Not specified in the original listing.
Not specified in the original listing.
Mercy is dedicated to providing high-quality healthcare services. The organization values collaboration, innovation, and compassion in its approach to patient care, striving to enhance the future of healthcare. Mercy provides various benefits to supp... Read More