Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: Patient Service Representative - Mercy IBD and Gastroenterology Center - Kirkwood Location: 1001 S. Kirkwood Road, Suite 180 Kirkwood, MO 63122 Schedule: Full-Time Monday-Friday, 8:00 AM - 4:30 PM (40 hours/week) Qualifications:Education: High school diploma or equivalent.Experience: Customer service experience preferred Responsibilities:Greet and register patients; verify identity and manage check in/check outAnswer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handlingSchedule appointments, procedures, and testing; provide timely estimates and Good Faith EstimatesMonitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flowMaintain accurate registration, EHRs, and assigned work queuesHandle patient concerns professionally and escalate as neededManage daily cash drawer, accounts receivable tasks, and payment plansSupport EPIC updates, departmental initiatives, and clinic communicationsMaintain a safe, clean reception area and adhere to safety, privacy, and infection control policiesPerform other duties as assignedSkills, Knowledge and Abilities: Knowledge of medical terminology, insurance, and billing processesClear and professional verbal and written communication skillsBasic computer skills, including accurate data entryStrong customer service skills with a patient focused approachHigh attention to detail and accuracyAbility to maintain confidentiality and comply with privacy policiesAdaptable, professional, and able to work well under pressureEffective problem solving and issue resolution skillsMercy Key Benefits: Tuition Reimbursement up to $2,000 for continuing education after 12 months Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA Paid parental leave for new parents 401k with employer match Paid PTO for volunteering Competitive salary Future career growth! Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.keyword(s): PSR Patient Service Rep Patient Service Representative Full Time Days Clinic Outpatient Gastroenterology IBD
Not specified in the original listing.
Not specified in the original listing.
Mercy is dedicated to providing high-quality healthcare services. The organization values collaboration, innovation, and compassion in its approach to patient care, striving to enhance the future of healthcare. Mercy provides various benefits to supp... Read More