Job DescriptionThis position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physicianâs order, and provides patients with cost estimates and itineraries for upcoming appointments. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.Education QualificationsKey Responsibilities:Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patientsSupports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound callingFull pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibilityCoordinates the scheduling of services for patients including ancillary and procedure schedulingHandles incoming calls, follow-up and referral work queues, ticket scheduling. Proficiently and accurately enters data into the permanent electronic health record while talking with patientsWorks as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomesOther clerical duties as assignedRequired Qualifications1 year of clinical healthcare experienceOR1 year experience as a Patient Scheduler IOR1 year experience in a contact/call centerEmployee Benefits at Essentia Health: At Essentia Health, weâre committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.Job Location: Business Service CenterShift Rotation: Day/Eve Rotation (United States of America)Shift Start/End: Days/DaysHours Per Pay Period: 80Compensation Range: $20.28 - $29.44 / hourUnion: DC USWA Main & Neighborhoods (DCUMN)FTE: 1Weekends: NoCall Obligations: YesPlease mention the word **PAMPEREDNESS** and tag RMmEwMjpjMjA3OjIzMTc6NTc5Mjo6MQ== when applying to show you read the job post completely (#RMmEwMjpjMjA3OjIzMTc6NTc5Mjo6MQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Not specified in the original listing.
Not specified in the original listing.
Essentia Health is dedicated to supporting patient care through effective material management and distribution. The organization values employee well-being and provides various benefits aimed at enhancing work-life balance. Read More